When you combine the store portfolios of CVS Health, Kroger, and 7-Eleven, you're looking at roughly 25,000 locations across North America.
At RetailSpaces, three seasoned store development executives; Danni Gallagher (VP of Planning, Design and Construction at CVS), Rob Lancaster (Head of Real Estate Development at Kroger), and Terri Micklin (Store Development and Facilities Leader at Seven Eleven), sat down with James Bell from AGI to discuss the realities of managing massive retail footprints in an increasingly complex world.
The Impossible Math of Time, Cost, Quality
There's no choosing between time, cost, and quality. "I think the answer is yes, yes and yes," Lancaster said. You deliver on all three or you don't deliver.
But Micklin reframed what matters most: "You have to be really, really predictable and thoughtful and considerate in what you're communicating from a timeline perspective." It's not about being the fastest. It's about being reliable.
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